Shipping Policy

Orders are processed within 5 business days and shipped within the United States and U.S. military bases.

Once your order leaves our workshop, it is in the care of the shipping carrier. Laurel & Oak cannot guarantee delivery times or shipping conditions once a package is in transit. If your package is delayed or arrives damaged, please contact the carrier directly to file a claim.

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Refund Policy

We want you to feel confident in your purchase. Refunds are handled on a case-by-case basis:

• Returns: If you no longer wish to keep your item, you may return it at your own expense. Once the product is received back in its original condition, we will issue a refund to your original payment method.

• Custom Orders: Customized items are non-refundable.

• Damages in Transit: Laurel & Oak is not responsible for damages that occur during shipping. Please contact the carrier if your order arrives damaged.

Please note: Refunds are only processed once returned items are in our possession.