Terms of Service

1. Overview
This website is operated by Laurel & Oak LLC (“we,” “us,” “our”). By accessing or purchasing from our site, you agree to these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Products & Availability
We reserve the right to limit or discontinue products at any time. All descriptions and pricing are subject to change without notice. While we make every effort to display our products accurately, natural variations may occur due to the handcrafted nature of our items.

3. Orders & Payment
By placing an order, you agree to provide current, complete, and accurate information. All payments must be made in full before items are shipped.

4. Shipping & Delivery
Orders typically ship within 5 business days. Laurel & Oak is not responsible for delays or damages that occur during transit once packages have been handed off to the carrier. Customers are responsible for contacting carriers directly regarding shipping issues.

5. Returns & Refunds
Returns are accepted within 30 days of delivery for items in original condition. Customers are responsible for return shipping costs. Refunds will be issued once items are received and inspected. Customized items are not eligible for return or refund. See our full Shipping & Refund Policy for details.

6. Use of Products
Our products are intended for personal, non-commercial use. They should be used only as directed. Laurel & Oak is not liable for any damages or injuries resulting from misuse.

7. Limitation of Liability
To the fullest extent permitted by law, Laurel & Oak LLC shall not be liable for any damages, claims, or losses arising from use of our site or products, including but not limited to indirect, incidental, or consequential damages.

8. Governing Law
These Terms of Service are governed by the laws of the State of Missouri, United States.

9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our site or products after changes constitutes acceptance of those changes.